Refund & Return Policy
Last Updated: January 2026
At Elevate Design Space, each piece is thoughtfully designed and many products are created specifically for each order. Because of this, we take a clear but fair approach to refunds and returns.
Please review this policy carefully before making a purchase.
1. Made-to-Order & Final Sale Items
Most products sold through Elevate Design Space are made-to-order. As a result:
All sales are final
We do not accept returns or exchanges for:
Change of mind
Buyer’s remorse
Incorrect size selection
Color or appearance expectations differing from screen display
This policy helps us keep pricing fair and ensure each product is produced with care.
2. Damaged, Defective, or Incorrect Items
We stand behind the quality of our work.
If your order arrives:
Damaged
Defective
Or incorrect due to an error on our end
You may be eligible for a replacement or refund.
To qualify:
You must contact us within 7 days of delivery
Provide clear photographic evidence of the issue
Include your order number and a brief description
Approved claims will be resolved at our discretion through:
A replacement item, or
A refund to the original payment method
3. Production & Shipping Considerations
Orders may be fulfilled by trusted third-party production and shipping partners.
Please note:
Minor variations in color, texture, or placement may occur due to printing processes
These variations are considered normal and are not defects
Shipping delays caused by carriers or external events are outside our control
We are not responsible for delays once an order has shipped.
4. Cancellations
Orders may only be canceled before production begins.
Once an order enters production, it cannot be canceled or modified.
If you need to request a cancellation, contact us as soon as possible after placing your order.
5. Non-Returnable Items
The following items are non-returnable:
Sale or discounted items
Gift cards
Digital products or downloads
Custom or personalized items
6. Refund Processing
If a refund is approved:
Refunds are issued to the original payment method
Processing times depend on your payment provider
Shipping costs are non-refundable unless the error was ours
7. Abuse & Fraud Prevention
We reserve the right to:
Deny refund or replacement requests that appear fraudulent or abusive
Refuse service to customers who repeatedly violate our policies
8. Contact Us
If you believe there is an issue with your order or have questions about this policy, please contact us:
Elevate Design Space
📧 chris@elevatedesignspace.com
We aim to respond within a reasonable timeframe and will always strive for a fair resolution.